ERP Business Analyst

ERP Business Analyst - 14/35/EDRM/IS/OPE/SUPP
Vacancy Notice No. 14/35/EDRM/IS/OPE/SUPP INTERPOL is the world’s largest international police organization, with 190 Member States.  Created in 1923, it facilitates cross-border police cooperation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime.  INTERPOL is now looking for a qualified candidate for the post of ERP Business Analyst within the Information Systems and Technology Directorate. Post title: ERP Business Analyst Directorate: Operations Sub-Directorate Location: General Secretariat, Lyon* Duration: Three-year fixed term** Grade: 5 Security Control Level: Enhanced Closing date for applications: 29 May 2014 Introduction of Post Working closely with the IS enterprise architect, the incumbent manages and performs regular upgrading and corrective maintenance concerning ERP.  He/She coordinates and optimizes ABAP developments and configurations on FI/CO/MM/HCM/SRM modules by focusing on suitable solutions given the particular context of the Organization. The incumbent is the second-level support contact for any problems encountered, generally by key users. INTERPOL is currently working with SAP. 1 DUTIES/RESPONSIBILITIES - No. 1: Implementation of changes Record the change request, then establish a timeline for the implementation. With the support of the enterprise architect, handle all aspects of the implementation: drafting of operational and technical specifications; configurations and developments; tests; preparation for launch; post-launch support. Assess the potential need to call upon an external partner for complex requests for which we do not have the expertise. Validate specifications prior to developments and the quality of the developments made. Develop and configure in compliance with the Organization’s development standards. Ensure support and user documentation is updated. - No. 2: Second-level support Provide specialized technical and operational support to users, using good communication skills in a multicultural environment. Process tickets using the ticket-management system: open, track, analyse, diagnose, resolve incidents, then close the incident ticket. If necessary, remind Business users of good user practices. If necessary, escalate to SAP Marketplace. Perform any other duties as required by the supervisor. 2 REQUIREMENTS Candidates will be assessed according to the post requirements defined below. 2.1 Training/Education Bac + 2 minimum 2.2 Language skills French and English essential 2.3 Experience Five (5) years’ experience; SAP certification is desirable 2.4 Specific skills required Mandatory: ABAP, Smart Forms, Sapscript, LSMW, User-Exit/Badi, roles and permissions Appreciated: ABAP HR, Web Dynpro ABAP, Workflow, SRM, NWBC In addition to the above requirements, the following assets and special aptitudes would be beneficial. 2.5 Special aptitudes required Sense of service, flexibility, analysis, ability to take an overall view, versatility, organization and autonomy; Dedication, sense of responsibility, energetic, operational; Writing skills; Personal and professional maturity; Ability to maintain objectivity and apply logical reasoning; Ability to work in a team, as well as individually; Ability to work under pressure; Good social skills, specifically in a multicultural environment; Initiative, creativity (original thinking) and curiosity; Ability to develop and maintain professional networks; Ability to take a global view, and good listening skills. 3 WORKING CONDITIONS • This post is classified in Grade 5, which represents a monthly salary of about EUR 3,479 in step 1. • The successful candidate may be appointed at a higher step depending on experience.  For more information regarding conditions of service, see “Employment conditions for officials under contract” on the Organization’s website (www.interpol.int). • The incumbent may be required to work overtime depending on workload, and to travel abroad as part of his/her duties. *The Organization plans to establish a Global Complex for Innovation in Singapore in mid-2014. Although no decisions have been made at this time as to which posts will be transferred to Singapore, acceptance of the post implies acceptance of a transfer to Singapore. **This contract is for an initial duration of three years.  Any subsequent extension(s) are subject to the availability of funds and satisfactory performance.
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