CUSTOMER ADVISOR X 2 (Maun and Selebi Phikwe)

CEDA | CITIZEN ENTREPRENEURIAL DEVELOPMENT AGENCY 

1.CUSTOMER ADVISOR X 2 (Maun and Selebi Phikwe)

1.1.Main Purpose of the Job

To provide first line customer information services, coordinate customer service initiatives and ensure the implementation of the customer service charter as well as Complaints procedure. Also, to compile customer service Management Information (MI) and provide support for the customer service function.

1.2.Key Performances Areas

•Quality of advisory services
•Adherence to procedures
•Excellent customer relations
•Availability of data input for Client Service Centre portfolio in need
•Availability of database for complaints and queries.

1.3.Education & Experience

•A bachelors Degree in Business, Commerce, or Social Sciences or any related discipline
•1 - 2 years experience dealing with customers in a fast paced financial institution.
•Understanding of SAP and working knowledge of Microsoft Office Suite are essential

1.4.Competencies

•Communications skills
•Emotional Intelligence
•Customer service orientation
•Values and ethics
•Attention to detail

All applications must include a comprehensive CV, with certified copies of certificates.

Applications must be submitted to:

Head, Human Capital or email to: recruitment@ceda.co.bw
Citizen Entrepreneurial Development Agency
Private Bag 00504
Gaborone

Closing date: 28 July 2014
Source: MMEGI 18th July 2014