Membership and Business Intelligence Intern

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.

INTERNSHIP:  INTERNSHIP/2014/TSB-15

Date of Issue: 6 June 2014 Internships Applications from women are encouraged Functions: Membership and Business Intelligence Intern Deadline for Applications (23.59 Geneva CH) : 7 July 2014 (4 day(s) until closing deadline)  Duration of Contract:  6 months   Type of Appointment: Internship Duty Station:  Geneva, Switzerland

Organ: The Telecommunication Standardization Bureau (TSB) fulfills the objectives of the Union relating to telecommunication standardization, by providing secretariat support to groups studying technical, operating and tariff questions and facilitating the adoption of recommendations in these areas with a view to standardizing telecommunications and information technology on a global basis. In order to achieve these objectives, the Telecommunication Standardization Bureau works in accordance with the instructions of the World Telecommunication Standardization Assemblies (WTSA), Telecommunication Standardization Study Groups and the Telecommunication Standardization Advisory Group. TSB, headed by an elected Director, provides the technical, administrative and logistic support for the assemblies and for the meetings of the groups mentioned.

Organization Unit: The Operations and Planning Department (OPD), is responsible for coordinating and planning support for the activities of the Telecommunication Standardization Sector. It does this through managing the Bureau's activities for membership recruitment and relations, organization and planning of assemblies and logistical support to meetings. The Department oversees document processing and provides IT services and solutions for electronic working methods and the development of ITU-T databases. The Department also provides administrative and secretarial support for intellectual property matters and manages the technical editing and final production of ITU-T recommendations and publications as well as ISO/IEC common texts. The Department collaborates closely with the Departments of the General Secretariat and the Bureaux which are responsible for providing support services.

Main Tasks and Responsibilities of the Internship

Within the Meeting Organization and Outreach Unit of the Operations and Planning Department, the intern will: Provide business intelligence about ITU-T members including market position and core activities and populate members' profile in ITU's Customer relationship management (CRM) system.  Conduct an analysis of ITU-T membership's figures and trends.  Make recommendations for members' retention strategies and for new areas of recruitment. Perform any other duties as required by the Project Officer responsible for Membership.

Qualifications required

Education: Advanced B.A. or Master's degree in business, economics, marketing, computer science or engineering. Knowledge of the Information and communications technologies (ICTs) and Telecommunications market is an asset.

Experience: No work experience is required

Languages: Fluency in English, (both oral and written) and working knowledge of at least one other official language of the Union (Arabic, Chinese, English, French, Russian, Spanish)

Competencies: Strong analytical and critical thinking skills. The ability to be proactive, organized and detail-oriented. Deep interest in technology and telecommunications, with a particular interest in standardization. Ability to focus concurrently on multiple tasks. Excellent interpersonal skills and cross-cultural communication. Result-based and professional mindset. Proficiency in Microsoft Office applications.

Additional Information: Students, graduates and researchers from ITU-T Academia members are encouraged to apply. List of members: http://www.itu.int/online/mm/scripts/mm.list?_search=UNIV&_languageid=1 Please note that a non-remunerated internship position at ITU does not carry the same "conditions of employment" as a Short Term or Fixed Term position. Mandatory medical insurance as well as accommodation and living expenses are the responsibility of the interns or sponsoring institutions, including travel expenses if any.

Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

For further information concerning the Conditions of Employment please click the following link

Applicants will be contacted only if they are under serious consideration