HEAD, CLIENT SERVICES

The Bank requires the services of knowledgeable, highly skilled and self- driven individual for the position HEAD, CLIENT SERVICES 
The incumbent will report directly to the Director, Operations. The Head, Client Services will be responsible for planning, developing and managing the cost efficient provision of client services through the Bank’s distribution channels in order to optimize customer satisfaction. 

Key Accountabilities

1. Develop and implement client services plan and align the departmental goals to the overall corporate objectives.
2. Develop and manage the channel management strategy for the Bank.
3. Develop, implement and drive the client services strategy.
4. Provide for safe custody of cash and secure documentation.
5. Accurate reconciliation of cash movements.
6. Identify and anticipate future customer’s demands and profiles.
7. Motivate, identify and develop talent amongst divisional staff.
8. Customer satisfaction

Position Requirements

Qualification: Bachelor’s Degree in Banking/Accounting/Finance or related field. Associate membership of Botswana Institute of Bankers. A Master’s degree will be an added advantage. 
Experience: Eight (8) years post-qualification experience in a client services environment of which three (3) should have been in a managerial position. 
Knowledge: Expert knowledge in client relationship management, channel management, customer service standards. 
Compensation: BSB offers attractive remuneration package to the most suitable candidate. 

Closing date and application instructions

Interested applicants should forward their applications, CVs (providing at least three referees) and certified copies of educational certificates to the following postal address or email on or before the 24th January, 2016: 
Head, Human Capital 
Botswana Savings Bank 
Tshomarelo House (6th Floor) 
Kagiso Mall 
P O Box 1150 
Gaborone 

Or e-mail to recruitment@bsb.bw