Managed Services Chief Operating Officer – Orange Botswana

Req ID: 21629

Managed Services Chief Operating Officer – Orange Botswana 

Position overview 

This job description is for the position of MSCOO MS Orange Account. 

The purpose of the role MSCOO is to manage activities carried out within Managed Services contract for Orange Botswana. This involves presales support, management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organisational efficiency, processes and methods within the relevant area. 

The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area. 

The MSCOO reports to the overall MSCOO for Orange Africa. 

Location 

Primary location of this role will be in Gaborone/Botswana 

Responsibilities 

The MSCOO works within the overall MSIP organization for Orange Africa with a delegated set of responsibilities for the geography they are accountable. 

The MSCOO responsible for full scope of Managed Services (where applicable) contract fulfilment, including: 

• Overall Operations - Operations Assurance
• Overall Network Operations Centre – NOC Manager, including Front Office and Back Office
• Operations Support
• Field Operations
• Ensure GSC support

These functions will initially reside within the line organization of the MSCOO until transformation to RSSA and GSC/RNOC delivery units according to the Transformation Plan. After transformation, the MSCOO still maintains full accountability for the success of the service delivery. 

The MSCOO responsible and a driver/facilitator for improvements within the relevant Managed Services organisation and must take responsibility for any changes introduced to the organisation, processes and methods that may have an effect on the supplied service quality with respect of meeting contracted scope (including quality). 

Required Education and Experience 

• University degree in Electrical/Electronic Engineering, Telecommunication, Business Administration or equivalent experience in a related discipline.
• Having at least 10 years’ experience on network operations, planning or engineering. At least 3 years of experience from Customer Services within the Telecom industry
• Demonstrated ability to deliver P&L results successfully in a major services division or company, and ability to drive business development
• Proven Business awareness and successful customer relation experience.
• Must be fluent in French.
• Has work experience as a CTO from a operator.
• Leadership experience of organizations with significant size and complexity” and leadership of change management programs
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